FAQ 

Shipping

​All in-stock products ship promptly same day for most orders placed before 12pm. 

 

Secure Ordering & Payment Options

Payment Types

For your convenience, we will gladly accept all major credit cards: MasterCard, Visa, American Express, Discover, and Paypal.

Authorization and Verification

In an effort to create a secure shopping environment for you, all orders go through a credit card authorization and verification process. We may contact you and ask that you provide further information regarding your credit card purchase. For your protection, we may cancel an order if verification is not obtained. To avoid any delays with your order, please make sure the billing information you provide us matches your credit card issuing bank records. When you place your order, your credit card statement may show a pending charge that looks like it has been deducted from your account. This is simply an authorization hold to reserve funds for your order. We will not charge your credit card until your order has been shipped. If your order is cancelled, the pending authorizations will be released within 3 to 7 days. You may contact your financial institution for more information.

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at lowwaterpickup@marineengineflushers.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at lowwaterpickup@marineengineflushers.com

Sales Tax

We are required by law to charge sales tax in any state we have a physical presence. Companies are required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within a state that has a physical presence.



 

Returns & Refunds

Return Policy

We stand behind everything we sell. If your purchase does not meet your expectations, you can return it for a replacement or refund within 30 days of purchase.

Methods

Returns

must be made within 30 days of purchase, 30 day money back guarantee from date of purchase minus shipping charge. Refunded with the type of payment used in the original sale. Please allow up to 14 business days for a refund to be posted to your credit card account from the date a refund is processed. No refunds or exchanges after 30 days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lowwaterpickup@marineengineflushers.com and send your item to: 1470 12th street Sarasota Florida United States 34236.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days days.

Thank you for shopping with us!

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